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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
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How do I restrict catalog items in ServiceNow?
Restrict access. Service Catalog enables an administrator to grant or deny access to a service catalog item or category by company, department, group, user, or location. Navigate to Service Catalog > Maintain Items or Service Catalog > Maintain Categories. Open the relevant catalog item or category.
How do you create a catalog item?
Navigate to Service Catalog > Catalog Definition > Maintain Items. Click New. Enter the catalog item details. Field. Description. Name. Name to appear in the catalog. Catalogs. Catalogs this item appears in. Category. Category for the item. Categories can only be selected after the Catalogs field is populated.
What is a catalog item?
Service catalog items. The overall catalog is made up of a collection of discrete catalog items. A catalog item can be a good or service. If something can be ordered by itself, it is a catalog item.
What do you mean by catalog?
noun. A list or record, as of items for sale or courses at a university, systematically arranged and often including descriptive material: a stamp catalog. Something that contains such a list or record, as a book, leaflet, or file.
How do I create a catalog in ServiceNow?
Navigate to Service Catalog > Catalog Definition > Maintain Items. Click New. Enter the catalog item details. Field. Description. Name. Name to appear in the catalog. Catalogs. Catalogs this item appears in. Category. Category for the item. Categories can only be selected after the Catalogs field is populated.
What is a rim?
RIM stands for “Requested Item”. RIM is stands for Requested Item.
What is an order guide?
The Order Guides option allows you to set up lists of items to make the ordering process easier and faster for each customer. For each Order Guide defined, you can select specific items and the sequence in which they will appear when placing an order for that customer.
How do I add a catalog item to a service portal?
Navigate to Service Portal > Service Portal Home. Select a catalog item or record producer from Service Catalog. Enter the required information in the catalog item form. Enter the number of items in the Quantity field. If required, perform any of these actions. Click Order Now.
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