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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
Excellent. The only improvement I can imagine is something to assist with right aligning text, or to keep the same spacing if filling in several columns.
2014-05-14
It's easy to use, eliminating the need to printout, fill in and scan forms. It makes my life easier.
Customer service is helpful and quickly resolved my problem.
2015-10-14
My Mac products routinely lock me out of being able to edit any paperwork ever. I am constantly needing to update my resume or fill out start paperwork for new jobs and this is as easy as it is supposed to be and works pretty seamlessly.
2016-03-21
So far PDFfiller has been extremely easy to use and very useful! I previously used another program to convert and to edit PDF documents. Although it was also easy to use, this one is much easier and has way more options.
2016-03-23
PDF Filler is one of the most used applications in my toolkit. I am a business owner and I am almost every day finding myself using PDF Filler. I would definitely be interested in learning more ways I can use it!!!
2018-06-28
I like that I can erase parts and add text of size and font that I like and move it around so it's where I want it. When I erase part it doesn't cause the rest of the document to move around. It stays put. That is essential when I am editing a document with a puzzle at the bottom.
2020-04-10
Life made easy
If you fill a lot of forms, it is worth it. Otherwise you might not want to pay for the subscription for just one form.
It makes editing and filling out forms so quick. The tools are great and the UI is easy to use and clean to look at.
Once you fill the form, you have to pay or else you cannot save or print. This is not made clear from the start.
2020-03-19
PDFfiller was easy to use.
PDFfiller allowed me to edit and submit my application easily without much effort.
PDFfiller allowed me to move the curser to start typing over the form questions. While this was not a hindrance it did take time to get the curser back to where it needed to be to complete the application. This small flaw was not enough to prevent me from using the application.
2018-11-26
What do you like best?
I like that making forms fillable is super easy and that the platform is affordable
What do you dislike?
pdfIller can be a little confusing to use, so it isn't necessarily intuitive when I'm trying to find my docs that I created versus the filled out ones that come to me
What problems are you solving with the product? What benefits have you realized?
getting forms signed remotely!
2020-08-21
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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