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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
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Why does Asuncion need an affidavit?
An affidavit is a form that allows you to provide additional information required to process your claim. Affidavits are sometimes used to prevent possible fraudulent activity on your account and ensure that only authorized users on the account are able to file a claim.
What happens if I don't return my damaged phone to Asuncion?
Simple. Be honest and return the damaged phone to Asuncion, or they will charge you a couple of hundred dollars as a penalty. HOWEVER, if you owe $1400 to AT&T they can blacklist your new replacement phone if you default on your bill.
Do I have to return my damaged phone to Asuncion?
You are required to return your damaged or defective device using the prepaid shipping label provided with the replacement device. You will need to return the damaged or defective device within 10-15 days to avoid non-return charges. Check your wireless carriers' program specific information.
How much is the non-return fee for Asuncion?
The 300 fee is to cover the cost of the phone they shipped you, not to let you keep the damaged device. Asuncion owns that device, they will black list it, and you can be held liable for insurance fraud if you sell or use it. Just send it back to them, or cancel the claim and ship back the device they gave to you.
What does Asuncion do with returned phones?
Asuncion covers loss, theft, accidental damage, and malfunction the big ones most people file claims for. Once your insurance claim is approved, you'll be told if Asuncion is electing to repair or replace the device, if it's the latter, they'll ship it out to you overnight. It may be new, or it may be refurbished.
Can you sell Asuncion replacement phone?
Can I sell a phone that I just received from Asuncion? Insurance phones do not have to be activated before they can be sold / changed to another mobile #. Yep, sell it. Just remember, the phone is going to say “Asuncion” on the sticker behind the battery, so don't forget to say it's an insurance replacement.
Does Asuncion send new phones or refurbished?
Once your insurance claim is approved, you'll be told if Asuncion is electing to repair or replace the device, if it's the latter, they'll ship it out to you overnight. It may be new, or it may be refurbished. A phone charger, battery, and a SIM card will be included.
How long does it take for Asuncion to send a new phone?
Most of the time it only takes one to two days.
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