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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
exceptionally easy to use, perfect for editing PDF forms which are otherwise impossible to edit, makes life all that much easier, and best of all everything is legible - awesome
2016-03-21
The billing is bogus and felt dishonest, but customer service fixed my problems after an email. These save well as pdfs but not as docs. I think the service should be less expensive, given apps with similar functionality.
2017-03-10
My first send could not be read by the recipient, so I printed to send. THen cannot reuse forms ie erase and reuse parts. Otherwise getting better with it.
2017-04-19
PDF filler has really helped my business. It is very affordable and easy to use. I can't see myself ever not using this great service form my customers.
2019-03-24
Love the software but a bit of a brain surgery to start with each new document. The links, steps and path for loading and working on documents need to be highlighted better for new users. Probably makes great sense to the programmer but new users have to hunt for the next link or button to click.
2019-08-13
What do you like best?
I like how easy it is to create forms and to fill out PDF forms. I also like the mobile app.
What do you dislike?
It's a bit slow, and sometimes crashes, requiring you to start over
Recommendations to others considering the product:
Definitely get and use the mobile app
What problems are you solving with the product? What benefits have you realized?
It makes it very easy to fill in forms that clients send me.
I like how easy it is to create forms and to fill out PDF forms. I also like the mobile app.
What do you dislike?
It's a bit slow, and sometimes crashes, requiring you to start over
Recommendations to others considering the product:
Definitely get and use the mobile app
What problems are you solving with the product? What benefits have you realized?
It makes it very easy to fill in forms that clients send me.
2016-05-23
I am very happy with the customer services of pdfFiller.
I am very happy with the services of pdfFiller.com
Their customer service is excellent. A payment was automatically made from my credit card. However, after talking to the customer service, I got my refund which I never thought would be possible.
2024-04-26
I've been using PDFfiller regularly for over 2 years now, and it works wonderfully. I'm able to upload documents, add fillable lines, and get electronic signatures seamlessly. Customer service is also great - prompt and friendly in attending to any questions or issues. Makes running my business that much easier.
2022-05-05
Your customer service named Kara was…
Your customer service named Kara was really helpful and very quick to respond to my request of refund. The money to be refunded is for my medication so I am very happy and I really appreciate your understanding and your good heart. Thank you very much to all of you. God bless and more success.
2021-09-25
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What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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