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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
This is an easy software to use. The first time I didn't realize it was a "for fee" product. I am glad I stuck with it and paid to use it. I am just signed up for the month and my husband and I are filling out job applications. It is really convenient!
2015-05-06
What do you like best?
I manage customer service at high tech firms but at home I am just a mom. And every summer I have the nightmare of getting medical forms for kids to summer camps. Usually it is a real pain of printing the form, filling in the info for the kid, scanning it, faxing it to the pediatrician. This time I decided to try PDFfiller which I use at work, and it literally took me 3 min to do two camps! I just imported the medical form pdf, filled it in, and faxed it to the doctor's office right from the app. Nightmare no more :-)
What do you dislike?
Some UI feels non-standard. For example I could only save the pdf in my downloads folder rather than being able to select the folder I wanted.
What problems are you solving with the product? What benefits have you realized?
Primarily, filling of paper forms online, for example insurance and tax paperwork for new employees.
I manage customer service at high tech firms but at home I am just a mom. And every summer I have the nightmare of getting medical forms for kids to summer camps. Usually it is a real pain of printing the form, filling in the info for the kid, scanning it, faxing it to the pediatrician. This time I decided to try PDFfiller which I use at work, and it literally took me 3 min to do two camps! I just imported the medical form pdf, filled it in, and faxed it to the doctor's office right from the app. Nightmare no more :-)
What do you dislike?
Some UI feels non-standard. For example I could only save the pdf in my downloads folder rather than being able to select the folder I wanted.
What problems are you solving with the product? What benefits have you realized?
Primarily, filling of paper forms online, for example insurance and tax paperwork for new employees.
2018-06-29
It's been a nice use-friendly experience overall. I like the way pdf found elsewhere could be easily pulled into (uploaded) the program without a glitch. And I really that all my documents are saved into the same system even those docs complete a few years back. I was pleasantly surprised. I would like to continue learning more about all the features your platform is offering. Especially the signing and sending of docs to others. I sincerely sense these is going to be my 'go-to' platform for many of my pdf needs. I need to keep on top & keep up ;).
2023-03-16
I'm still learning about it but its helping alot understand how things are stored and how I can open them faster and saved my documents I thought I lost it was here so yes I want to learn everything I can about it I'm new at this thanks so much
2023-01-16
Right now I am able to work with little problems when I started I had nothing but problems the support that I received was more than I could have Ask for your team went out of their way and above what I expected. I had a problem getting something from the States while being here in the country of KOSOVO and Sarah went out of her way to make sure I could get the forms I needed and also help me with,y payment when i could not use my card. Again Thank You. Phil Murphy
2022-07-06
I cancelled the subscription 11/11/2021…
I cancelled the subscription 11/11/2021 and pdffiller took my money via PayPal at 11/12/2021. I don't understand why. It's no honest. I don't even have an account on your site
Edit: I'm very satisfying with customer service of pdffiller. They returned my money. Thank you
2021-12-11
Impressive customer service
I needed pdfFiller for one time use so subscribed and immediately cancelled my subscription when I had finished. A month later I was charged $96. I got in contact with their customer support team via the online live chat and within 2 minutes of contacting them the money was back in my paypal balance, no questions asked. Much easier than expected
2021-03-03
It's alright
I used it to complete a PDF, the only one that let me do it.
I could complete a PDF I needed but that was for a game of Dungeons and Dragons that was done online as recreation with fellow students.
I just tried the free trial and those things were kind of lacking but that's to be expected, nothing else though.
2021-02-07
I have used PDF filler for not only my work, but my...
I have used PDF filler for not only my work, but my daughter can use it for school work as well. PDF Filler is a well priced, useful product. I highly recommend. Thanks- Kelly Johnson, Cremation Center of Birmingham, AL
2020-04-29
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do I increase first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What does first contact resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do you calculate percentage resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
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