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What our customers say about pdfFiller
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Just started. Quite happy so far. Still a little confused. When I am bringing up the same patient from last week when we just signed up, kind of confusing for us. It is okay now when we see the small icon to print from, because we only have two patients, but it is a trial and error because you can't really read the patient's name until the last phase of the print screen. This will be an impossible task once we get 10-20 patients. We need to learn more about it. Also, do you have a clearinghouse feature so that we can just submit the claim electronically?
2016-02-26
I am a brand new user and have no idea how to use the program or other documents. I downloaded it to accommodate a Security Clearance form and haven't ventured too fa
2016-04-06
To Whom It May Concern,
I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond.
I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
2017-05-22
I was in a jam! Law School needed me to fill out three documents and sign them and return. The only problem was that I did't have a fax, or scanner. With PDF filler I accomplished my mission at a fraction of the time and cost.
2018-11-18
Might be signing up again because of the combine pdf feature you offer. Adobe couldn’t even combine my pdfs for whatever reason. I would need a slightly cheaper subscription then you offer.
2024-08-29
I had a great assist in getting my book in tiptop shape from **** and from ****. Very patient, knowledgeable, and customer oriented. Thanks, guys! ************
2023-08-07
THE BEST SUPPORT TEAM I'VE EVER FOUND
It is honestly the best and most complete pdf program with all the features. It's fast, intuitive, and their support team is absolutely prompt and efficient. I thought I had to wait like with other programs and help on the Internet, but nothing could be further from the truth: in less than two hours my problem is solved. I am very happy with them.
2022-12-12
Pdffiller- I used this site to help me with a paper. I had signed up for a free trial. Thought I had canceled subscription. I found I had a charge from them today and immediately contacted them. Without hesitation they refunded my money with quick and timely friendliness. ****** thank you for your help!
2021-12-04
Excellent service. Website is easy to navigate and the forms available are excellent. In my case, even though the website is user friendly, I think a short webinar to familiarize customers would be of great benefit. I would certainly recommend PDFiler to others.
2021-02-27
For pdfFiller’s FAQs
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Contact Support
How do I increase first call resolution in contact center?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
How do you calculate FCR?
Calculating FCR is as simple as taking the total amount of feed consumed by the flock and dividing it by the amount of weight gained or the number of eggs produced. In other words, FCR equals input divided by output.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
How do you make a call flow?
Under Profile, select Tracking, Phone Calls. When the Phone Calls drop down opens, select Call Flows. 2At the top of the page, select + Add Incoming Call Flow at the top of the page. 3Select Basic Dial for a simple call flow that plays a greeting message to your caller and connects them to a recipient.
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