Interactive Tentative Field Attestation For Free

thank you for joining us there are many new features in the March release of GRC for Orlando we'd like to walk you through three very short demos of a few of the key features of the release to begin I would like to add issue to my colleague to walk you through the virtual agent chat bot hello everyone this is Scott Version I want to spend a couple of minutes talking to you about risk events and the way that we captured them from the ServiceNow portal in the first line of defense so how they generate demand into your risk processes so a couple things you'll see here as we look at the IRM portal is that there's a couple of ways that they can interact so we have the opportunity to raise a request through the service catalog and a first line of defense could come here and they can report the risk event and they can fill out this individual form and by filling out this form they can register that risk event through the service catalog in the traditional way the other thing that they can do is from the home page is they can do this through the virtual agent by having this conversation because maybe they don't know where it's at from a service catalog perspective and they just want to raise their questions the service portal by selecting the virtual agent in the bottom right hand corner it can initiate that conversation so what we see here is the virtual agent telling them hey what's going on you know how can I help you today and the the first line of defense individual can start to type in and says hey it looks like you're trying to report a risk event so I'm going to select that option and in this case the agent is going to walk them through porting that event so summarize the events in a few words again we can continue through this process it was an actual event and in this case we're gonna request me you know when did it happened it happened a couple of days ago we're gonna click OK and we continue through the having this conversation right does this require immediate attention the answer is yes let me get through this whole process and we see that that risk event has been logged and then the first line of defense end of a joke was known that that has been reported but maybe later they want to find out what's what happens right and they want to follow up on the issue so in closing that agent we can come up here to mine open requests and what they'll see by viewing the my issues my tax my open request is there's a new event that has been created and if we view all of these here we can see that there is a new risk event right here data breach on the financial application they can select that particular record they can view it and they can see all of the details as well as in the activity post additional messages and that automatically shows up in the activity log as a part of this particular risk event we can go back home and that allows them the user to continue on with the rest of their work I want to talk to you for a few minutes about policy...