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It runs smoothly and quickly. It appears to have every feature I need in my daily work with PDF files, except one. It would be a fully completed utility if it included options for arranging/rearranging pages in PDF files. If it has that feature I am unable to find it. With this feature I'd rate it 5 stars.
2016-03-08
Does everything a PDF editor should, except when a signature placement is required.
The signature is squeezed into a field that miniaturizes the graphic.
2018-09-06
I own a few franchise restaurants and have to use this product about once a week and it makes my time with documents way faster and easier. I don't have to download a document, scan it, sign it, and then rescan it and then send it. I can do it all electronically thanks the PDFfiller.
2019-05-20
What do you like best?
INTUITIVE EASE OF USE DOCUMENT STORAGE FOR EASY RETRIEVAL CLEAN LOOKING CHANGES
What do you dislike?
SOMETIMES THE MARGINS OR WORDS DO NOT LINE UP AND WHAT YOU SEE IS NOT EXACTLY WHAT YOU GET, REQUIRING ADDITIONAL CHANGES.
What problems are you solving with the product? What benefits have you realized?
INTERNATIONAL DOCUMENTS. PDFFILLER HAS ELIMINATED THE NEED TO DO MANUAL INVOICES OR ADDITIONAL INVOICES. YOU CAN ADD TO, CHANGE AND MEET INTERNATIONAL DOCUMENT REQUIREMENTS.
INTUITIVE EASE OF USE DOCUMENT STORAGE FOR EASY RETRIEVAL CLEAN LOOKING CHANGES
What do you dislike?
SOMETIMES THE MARGINS OR WORDS DO NOT LINE UP AND WHAT YOU SEE IS NOT EXACTLY WHAT YOU GET, REQUIRING ADDITIONAL CHANGES.
What problems are you solving with the product? What benefits have you realized?
INTERNATIONAL DOCUMENTS. PDFFILLER HAS ELIMINATED THE NEED TO DO MANUAL INVOICES OR ADDITIONAL INVOICES. YOU CAN ADD TO, CHANGE AND MEET INTERNATIONAL DOCUMENT REQUIREMENTS.
2020-02-03
Necessity for any business
I have to sign releases, NDA's and contracts on a daily basis for my clients. If it wasn't for this software I would be very stuck and not able to do my job without printing and faxing.
What I like most about this software is what it does. If you are in business than you must have this.
What I like least about this software is that they charge. I believe this should be a free download due to many forms and contracts being in a PDF format.
2019-10-27
This is a more intuitive platform than…
This is a more intuitive platform than even some of the mainstays in the world of document management. Well done!
2023-11-07
I mislead them on my intentions for the service level that I required. Once I brought it to their attention, I answered 3 questions; and the matter was immediately resolved. Outstanding customer service comms. !!!
2020-08-27
Very convenient to fill out PDFs
It's a wonderful application and offers convenience.
It alllows you to easily fill out PDFs instead of printing them and doing it manually and dc an I g them back into computer.
Sometimes the alignment can be a little offer when placing where you put the cursor to fill out the pdf.
2020-06-16
I used the trial to fill out an application, but had no reason to subscribe further. The software is easy to use and very useful. I attempted to cancel auto-renewal but i got an email saying I was charged for a year subscription. After contacting customer service, the charge was cancelled within 5 minutes. I was impressed with how quickly and thoroughly they responded to my issues!
2020-05-20
Model Contact Resolution Feature
The Model Contact Resolution feature is designed to streamline your customer interactions. It helps you resolve customer inquiries quickly and efficiently, ensuring a positive experience every time. With this tool, you can enhance your service capabilities and maintain strong relationships with your clients.
Key Features
Automatic identification of customer issues
Seamless integration with existing CRM systems
Detailed reporting and analytics for continuous improvement
User-friendly interface for easy navigation
Real-time updates and notifications
Potential Use Cases and Benefits
Improving customer support response times
Reducing the number of unresolved tickets
Enhancing team collaboration through shared insights
Boosting customer satisfaction and loyalty
Driving sales through better customer understanding
By implementing the Model Contact Resolution feature, you can simplify your problem-solving processes. This tool allows you to focus on what truly matters: your customers. With its automated capabilities, you can minimize the chances of oversight and ensure that every customer feels valued. Ultimately, this leads to a more efficient workflow and happier clients.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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