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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
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Why do I have to fill out an affidavit for Asuncion?
An affidavit is a form that allows you to provide additional information required to process your claim. Affidavits are sometimes used to prevent possible fraudulent activity on your account and ensure that only authorized users on the account are able to file a claim.
How do I upload documents to Asuncion?
1 Print, fill out and sign the Affidavit & Proof of Loss Statement. 2 Photos copy your valid photo ID and handwrite your Claim ID number on the paper. 3 Fax both documents to 1-866-306-2268. Visit us online at phoneclaim.com/metro or call Asuncion at 1-866-862-3397 for questions regarding the claims process.
Does Asuncion send new phones or refurbished?
Once your insurance claim is approved, you'll be told if Asuncion is electing to repair or replace the device, if it's the latter, they'll ship it out to you overnight. It may be new, or it may be refurbished. A phone charger, battery, and a SIM card will be included.
How do I track my Asuncion package?
Claims must be reported within 60 or 90 days of the date of loss, depending on your carrier. Second, when you receive your replacement device, you'll be required to return your damaged device with the prepaid shipping label that comes with the replacement.
How much is the deductible for Asuncion?
It protects against device malfunction, damage, loss and theft. And carries a $49 — $199 deductible depending on the device. Verizon's deductibles tend to be a little lower -- most high-end Android phones won't hit the $199 deductible.
What happens if you don't send your phone back to Asuncion?
Simple. Be honest and return the damaged phone to Asuncion, or they will charge you a couple of hundred dollars as a penalty. HOWEVER, if you owe $1400 to AT&T they can blacklist your new replacement phone if you default on your bill.
Do you have to send your phone back to Asuncion?
What do I do with my old phone? You are required to return your damaged or defective device using the prepaid shipping label provided with the replacement device. You will need to return the damaged or defective device within 10-15 days to avoid non-return charges.
What does Asuncion do with returned phones?
Asuncion covers loss, theft, accidental damage, and malfunction the big ones most people file claims for. Once your insurance claim is approved, you'll be told if Asuncion is electing to repair or replace the device, if it's the latter, they'll ship it out to you overnight. It may be new, or it may be refurbished.
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