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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
I liked the access to all the forms. It was great. And as I tried to do ever more complicated things with the forms (strikethroughs, initialing the corrections in random places, etc.) I learned more and more about the tools the platform has. It has just about everything you could imagine.
2017-05-29
I had trouble with saving files but I figured it out. The program comes with alot of different features and a webinar to see how it all works would be great.
2018-01-31
mostly quite a good thing. I would like to know how to move text after you've placed it on the page, though. That needs to be more intuitive if it's possible.
2018-05-14
I filled in IRS 990, Schedules A & O but didn't know I was using PDFfiller and when I tried to print I found I was locked out, so I had to subscribe and still have filled our forms that are locked out. Need timely hep in unlocking these documents. Since this experience and subscribing to PDFfiller (annual Suscrition) I have found it works very well. I contract for a Jazz club's 5 venues sites and have to fill out two cities' forms that I found easy to get using PDFfiller. I also became the treasurer of the Jazz Club again and had to bring out IRS 990s up to dat--non-profit. Again fond using PDFfiller to get fillable forms easy, better than going to IRI.gov.
2018-12-09
What do you like best?
Very user friendly. Great app that also allows you to edit PDF documents while on-the-go.
What do you dislike?
It can sometimes freeze or crash, but rarely happens.
Recommendations to others considering the product:
Use this website & tool if you're on-the-go and work from your car or laptop frequently. It's very useful and easy to navigate.
What problems are you solving with the product? What benefits have you realized?
Working on the go without my computer nearby. Keeps my contracts neat & tidy by being able to cross things out and clearly type edits/changes.
Very user friendly. Great app that also allows you to edit PDF documents while on-the-go.
What do you dislike?
It can sometimes freeze or crash, but rarely happens.
Recommendations to others considering the product:
Use this website & tool if you're on-the-go and work from your car or laptop frequently. It's very useful and easy to navigate.
What problems are you solving with the product? What benefits have you realized?
Working on the go without my computer nearby. Keeps my contracts neat & tidy by being able to cross things out and clearly type edits/changes.
2020-01-22
When I asked about sending my documents…
When I asked about sending my documents via email, 1st.person sent me a link to put my card# and 1st.month free.I didn't feel rite doing that,being that the documents I was trying to send were about fraudulent use of my card.So sumbody else got on chat and was able to let me send it for that day only,just to show me how your comp.works.And because of that I will be using pdFiller from nw on.TANKYOU TO WHOEVER DID THAT.I APPRECIATE IT VERY MUCH.
2023-10-01
I ordered the yearly subscription…
I ordered the yearly subscription instead of monthly and was easily able to fix this via the chat box on their website! Great customer service!
2021-03-30
What do you like best?
Basically, it just works. There is no learning curve, no difficulties, no glitches. It is simple, does what it is supposed to do and more. I can merge sheets, sign docs, fill out forms ... everything that could otherwise be a hassle while working remotely.
What do you dislike?
It may just be my set up, but when I have completed the document on pdf Filler and click "save as," it downloads to my desktop as opposed to allowing me to set the folder of my choice on my hard drive. Not that big of a deal to open the download and 'save as' from there, but just a small annoyance.
What problems are you solving with the product? What benefits have you realized?
I often receive documents piecemeal - one page at a time - or I get them back from different signors in different configurations. I love that I can upload them all at once, merge them right off the bat and have the combined document. I can easily rearrange the pages if needed too. Also, during this Pandemic, it has proved invaluable in getting documents easily executed when you cannot meet with signors in person.
2021-02-16
Chatted online to cancel and refund $96 that I was charged and I got a pretty friendly guy named Peter! He was sweet and fast! If I needed this particular application again, I would definitely reuse them!!!
2020-05-03
Save Contact Resolution Feature
The Save Contact Resolution feature helps you streamline your customer interactions. This tool allows you to effortlessly save the outcomes of your customer conversations, ensuring that you have consistent, accurate records. By using this feature, you can enhance your service quality and keep your team aligned.
Key Features
Quickly log resolutions from customer interactions
Access saved resolutions for future reference
Integrate with existing customer management systems
Enable team members to view and learn from past interactions
Maintain accurate records for performance and reporting
Use Cases and Benefits
Improve customer support response times by learning from previous cases
Reduce repeated conversations by having relevant information at hand
Train new staff effectively using documented resolutions
Identify patterns in customer issues to enhance service offerings
By implementing the Save Contact Resolution feature, you gain clarity and control over your customer service processes. This tool not only simplifies documentation but also empowers your team to resolve issues faster. Customers will appreciate the consistent and informed service, ultimately leading to increased satisfaction and loyalty.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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