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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
PDF filler has been a life saver! So many times I have been required to fill out documents that most would typically print out, fill by hand, scan, and email back. PDF filler has allowed me to save time by being able to fill out the forms digitally, tremendously increasing my productivity and turn around time. All documents are neat and professional-looking, including my digital signature! Initially I was unsure about whether or not it was worth spending the money on PDF filler b/c I wasn't sure how often I would be using it, but now I would definitely say it's worth it! An absolute necessity for any business to have to get things filled out quickly and neatly!
2019-03-10
It keeps mixing up my two accounts - - one subscription with an aol email address and one free account with my fire dept. address. I believe it's due to my MSOffice password settings.
2019-06-19
Accounting Assistant
This software made it easy for me to complete a single 1099-MISC that i needed and that i wasn't able to use my current software for. I was able to quickly create the document and send it out to the necessary party on a time crunch.
This would not be good to use for a large amount of 1099's but, it did meet my needs.
2019-01-31
What do you like best?
I find it easier to edit documents here vs other programs
What do you dislike?
I wish it was easier to send documents for e-signature
What problems is the product solving and how is that benefiting you?
It allows me to edit or change contracts before and after negotiations
2022-11-15
What do you like best?
The ease of use. A vast level of functionality
What do you dislike?
Some features like fillable links do not work with phones very well
What problems are you solving with the product? What benefits have you realized?
Still working with it
2021-11-10
I found pdfFiller very convenient
I found pdfFiller very convenient, user friendly and easy to discover new features. I had a problem, emailed customer support and immediately got a helpful reply from Ralph in customer support. Ophir K.
2021-09-28
Worthwhile and a pleasant suprise!
Was originally looking for something to modify a PDF with but with this website, I got more than I could ask for!
2020-11-29
What do you like best?
I usually dont like to take time to review but this one is warranted and a long time coming. What I like best is how many hours it has saved us. We subscribe to several tools and PDFFiller is one of them that we use on a daily basis at the office. I cannot tell you how much time this has saved us especially while submitting proposals. We also love the fact that it has an inbuilt ability to send out e-signature similar to docusign so we do not have to subscribe to a separate service for that. If there is one tool that has given us a 100x return on our investment that is PDFFiller. I am also thankful to the PDFFiller team as they keep on innovating and adding new features.
What do you dislike?
Nothing really. Like I said above, this tool as delivered massive value to our company.
What problems are you solving with the product? What benefits have you realized?
Editing PDF docs, adding, merging, e-sign docs etc etc.
Avoids us having to scan docs
I mean it has a bunch of features that once you start using it you will be like WOW!
This is one of the MUST HAVE productivity tools in your arsenal.
2020-08-06
Very easy to use, only thing is learning for a beginner is how to save the files so that they are editable in Microsoft word, and the work of art is not all over the place in the word document, thanks a lot! 10 stars for the service!
2025-04-08
Split Contact Resolution Feature
Introducing the Split Contact Resolution feature, designed to streamline your customer support process. This tool helps you manage overlapping or duplicated customer inquiries efficiently. By separating and addressing each issue effectively, you improve response times and enhance customer satisfaction.
Key Features
Automatically identifies and splits overlapping inquiries
Centralized dashboard for viewing and managing contacts
Real-time notifications for support teams
Customizable workflows for different types of issues
Reporting tools for tracking resolution progress
Potential Use Cases and Benefits
Reduce workload for support staff by managing inquiries more efficiently
Enhance customer experience by providing timely resolutions
Identify common issues through reporting tools to improve services
Save time and resources with automated workflows
Minimize confusion caused by duplicated inquiries
By implementing the Split Contact Resolution feature, you tackle common challenges. It prevents support staff from feeling overwhelmed by similar inquiries, allowing them to focus on what truly matters: resolving issues effectively. Ultimately, this leads to happier customers and a stronger reputation for your service.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do I increase first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
How do you calculate FCR?
Calculating FCR is as simple as taking the total amount of feed consumed by the flock and dividing it by the amount of weight gained or the number of eggs produced. In other words, FCR equals input divided by output.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
How do you make a call flow?
Under Profile, select Tracking, Phone Calls. When the Phone Calls drop down opens, select Call Flows. 2At the top of the page, select + Add Incoming Call Flow at the top of the page. 3Select Basic Dial for a simple call flow that plays a greeting message to your caller and connects them to a recipient.
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