First time user needed. I needed to use live chat to find the forms I needed for the IRS.The videos were helpful along with the live chat.I can see other instances when this service will be helpful.Great experience.

This is a very convenient service, I loved that I could prepare my documents and save them to come back for any necessary changes. Also, how nice it is to get all the forms I need in one spot without having to search around on different websites. Thumbs up from me:)

What do you like best?
It's is easy to use and convenient, because I can access it from any of my computers, whether in office or out of town on my laptop.
What do you dislike?
About the only things that I dislike is the cost.
Recommendations to others considering the product:
Highly Recommend.
What problems are you solving with the product? What benefits have you realized?
It's nice to be able to pull a form into the application and fill it out and then copy, save, send, etc. It makes all of our forms, applications look very professional.

Amazing customer service I tried it a while ago, and something went wrong when cancelling my subscription (maybe me...). I got charged for the service anyway, but then asked for a refund. The support team was extremely responsive and useful, I'm really happy about their service. Excellent!

Excellent Customer Service Asked for a refund and got an immediate response and an immediate credit - no questions, no bull. If I needed this service - I'd buy it here!

Top Notch Customer Service: They were polite and quick to respond. Large Selection of Templates and a Template/Doc Creator. Enjoyed the easy of sending Documents for review/signature. Would highly recommend this service to anyone needing quick and easy documents for all kinds of topics.