To Whom It May Concern, I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond. I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.

I enjoy the forms you can search and fill out and all of options you have to mail out the forms. The site just needs to be a little bit more easy and user friendly in regards to filling out forms and form searches

What do you like best?
An interface is easy to understand. Eraser and blackout options allow to be HIPAA compliant.
What do you dislike?
disappearing buttons from time to time
What problems are you solving with the product? What benefits have you realized?
electronic signature. Go Paperless!

Everything is wonderful Everything is wonderful, however with my bad eyes and being slow, i still say it is great.Sometime I have a little trouble moving from are moving to the area to get going to the PDF. It is not you it is me just a little slow. Can not see that good. I am good enough to get my job done.

This is my first day using this… This is my first day using this platform and I got the best after all of my searce. I was really looking for a site to arranged and write my legal documents. Together we go ....

I mislead them on my intentions for the service level that I required. Once I brought it to their attention, I answered 3 questions; and the matter was immediately resolved. Outstanding customer service comms. !!!