I really enjoyed having this at my finger tips. It was really helpful when needing to fill out a form that was left on my door step on digits. I just found the form and it was done.

The UI is outstanding and very effortless. Very impressed. My only issue was with advanced features. Would have liked to know ahead of time that they were additional fee. Everything looks included and don't like being told something cost money after the fact. Second, when telling me I had to upgrade to get additional feature, it should show the difference between what I am paying verses the new amount. I was on personal plan ($6) but to get the features I needed it was ($10). It said it was $10 for advanced plan but I didn't know if that meant $10 MORE than I was already paying. I had to open site in incognito mode, look at plans to figure it out... not fun. Lastly, I was trying to send 2 separate PDFs as one doc. It took me a while to figure out where Merge was. I didn't understand why all the options under Actions were greyed out. That was very frustrating and should be improved.

i thought it was a free program but I needed to pay for it when I tried to print the document, it required payment. I did so, but then complained to the company and they fully refunded my money

***** handled my problem today. He is an excellent example of great customer service! He responded promptly and helped me with the issue with in a hour.

Necessity for obtaining digital signatures PDFfiler has helped my business be more efficient. There are a lot of features that I enjoyed using from this software. I like the ability to edit the pdf file, link to fill feature, and how this stores the documents. Navigating the pdf editing mode was confusing at first. Customer service helped me with this. I don't like how the text cuts off (writing information in the box that leads to scrolling) when printing (you can see the whole box). I have had issues when converting a pdf file to word; formatting is weird. I found myself wasting time trying to fix it.

I mislead them on my intentions for the service level that I required. Once I brought it to their attention, I answered 3 questions; and the matter was immediately resolved. Outstanding customer service comms. !!!