It has allowed me to "type" forms that I would have otherwise needed to hand write or type on an old fashioned typewriter (which I still have). I didn't like the way the numeric columns lined up. I didn't see a way to insure that they were all right aligned.

I love the program. The smart folder...not a fan. Do not like that we have to "tag" them and I would prefer to just make and name my own folders and move PDF docs into them as I wish (like windows mail).

It's great to be able to fill out any pdf online. It looks so much more professional. I find the site to be very intuitive and self-explanatory. I've been able to figure out everything I needed just by doing it. I wish the subscription wasn't so expensive though because I don't feel I can afford it. The free trial is a great introduction.

What do you like best?
I love the program as a homeless case manager, I can review information with clients, send to them for review, and signature from my office
What do you dislike?
It needs a desktop application for easier access vs going to the website all the time.
What problems are you solving with the product? What benefits have you realized?
decreasing my travel, having access to documents when I need them in the PDF website, and access to cloud networks

EXCELLENT Customer Service I requested a refund on my annual subscription after it had been taken out of my account. I explained that I don't use the software, and did not need to have my subscription renewed. The person who helped me was very kind, and responded promptly. I had a full refund within 48 hours! EXCELLENT customer service!

The filling of the spaces in blank when there are squares are a bit tedious. One has to center the square and it is not always neat and aligned with the other characters one enters. It is slow.