I wanted to get the discount and pay for the whole year, not sure, it wasn't clear weather I actually paid that way or am paying for a month at a time? Need to make that easier to understand and make sure you are paying the way you want for the discount. You can do a follow up survey only if you are on the line when you call -

Great Software N Easy For Me 2 Submit Document N Assignment.

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Customer service is great, helped me quickly and easily.

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It's a nice thing to have, but I feel it's pretty pricey. You can find most of these documents online without having to pay for them.