I couldn't find new forms to download… I couldn't find new forms to download from within the app but once I did find them online they were easy to work with

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I apparently came to your website… I apparently came to your website around a month ago for some reason. I do not remember why... But, for whatever reason, I signed up for a 30 day free trial and gave you my CC number. I rarely ever do something like this... either way, I noticed the charge on my debit card statement over the weekend and this morning addressed it with Thomas from Customer Service. I was a little frustrated by it, he calmly read my chat message and assured me he would take care of it. Within minutes I received an email cancelling the subscription and refunding my money. Thomas was curteous, professional, quick, and thorough. This is the kind of customer service I WISH all companies had. Especially technical type companies where you rarely get to speak with a human or a person that you can understand. Thank you for hiring people like Thomas. Thank you for your customer service policies. If ever, I need a service like this, it will be yours.

An Easier Way to File Taxes on Time Mailing the document and the payment processing works very well. I would like a reminder to upload my extra attachments so that I don't have to try and add them later. I hope to refer to the site later like an archive for the information that I am mailing online.