First time user needed. I needed to use live chat to find the forms I needed for the IRS.The videos were helpful along with the live chat.I can see other instances when this service will be helpful.Great experience.

This is so much easier to fill out applications instead of printing them and faxing.. I am happy I can fill out all my applications online and send them without worrying about if they were received or not.

It is expensive. You need to reduce the annual price. I also do not like the way the eraser works - it is either very sketchy or one has to save a doc and reload to erase something just done. Very slow and clunky

Been incredibly helpful and ultra convenient.  I recommend it to everyone The lists of documents is very beneficial and highly informative

It got the immediate job done but there were a few hiccups. I don't particularly like their way text is displayed in the larger fill-in fields. The form I was filling out was very complicated and required numerous references to a "Remarks" section at the end of the form because there was insufficient space with the numbered questions to put complete answers without overwriting onto the next numbered question. Consequently, the Remarks section was filled necessitating a separate attachment to contain all the remarks. In the remarks section, I cross-referenced to the numbered question for clarity, e.g. "Question 12(b)..." When I viewed the form on the screen the formatting looked fine but when it printed, the "Q" in the word Question was on one line and everything else "question 12(b) was on the next line. I would like to know how to avoid that issue in the future.

I've used this software before, but I find Pdf Filler a bit better for my use. I need to learn the software better, because if it continues to help in my work I will be a loyal client.