To Whom It May Concern, I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond. I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.

Wow, I am just testing the functionality of this system. If it does what I think it can its like having a personal secretary/ administrative assistant. I will gladly pay the premium for the service. My one concern, I want to make sure the is confidentiality and protection for the documents I'm transmitting as they are confidential. These days identity theft and misuse of personal protected inforamtion is critical so, you're assurances my site is secure and my documents I choose to fax and mail from PDF filer are not being inappropriately accessed by PDF filler employees is good to share. I like the email code you require for me to log in, that gives me security. I would like to know that when "chatting" with your team, they can't see my actual documents, just my account. I have no reason not to believe your site is secure, but just sharing. I am considering purchasing a small business, I would use your service daily and would like to be able to "buy up" credits for additional fax capabiltiy. Great service ! I've already referred your system to at least 4 different companies including the mortgage company I'm working with on the purchase of my business who has stated they will refer their clients to it. Thank you.

Overall, the application is useful. The only issues that I have been experiencing is some of the edits I make either reappear, or are placed on top of the existing text.