The service is great and has come in handy in ways I had not expected. However, you lose 2 stars for my initial experience of first being asked to to pay, by a pop-up, to see a form that was submitted and then after paying being told by another pop-up that I need to upgrade to a more expensive plan. The first pop-up should have presented the correct plan. Felt a little like a bait and switch. But I gave you back one star due to the fact that support was able to fix the problem, quickly.

It was fairly easy to search out IRS forms but then you find out they're not usable because they're in Red!?! Also it said if you paid for a one-year subscription you save 65%, but the yearly cost was exactly the same as paying monthly and you didn't know this until you processed your payment???

I'd be interested in a WEBnar but I'm a disabled WWII VET and can't drive anymore! Youve made my computer operations easier for an old man!, Thanks, Bob Reynolds (ROBERT)

I use this almost on a day to day with all kinds of documents. it is the best thing that has happen to me when it comes to computers. I have been trying to get everybody I know to get this program, I paid for the year and most likely will pay for next year too.