First time user needed. I needed to use live chat to find the forms I needed for the IRS.The videos were helpful along with the live chat.I can see other instances when this service will be helpful.Great experience.

I changed my review because of excellent customer service. I had issues with the product that made the program unusable for me and was not happy with the cost. A representative contacted me right away and refunded my money before I could even ask. For that, I am truly appreciative and wish more companies would follow their example.

solo pedi esta herramienta por un año con un costo de 72 al año y me cobraron $1,330.62Solicito se me devuelva el importe cobrado a mi tarjeta de credito

It is a little difficult to figure out how to load an existing form with the saved name. I also had to Google how to enlarge the font. Most of the help directions are outdated, but I did finally figure it out after a lot of wasted time. I DO like the program in general and love being able to convert and save in a different format.