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I was shocked to learn AFTER I PAID that the "monthly" payment touted in 3 big choice boxes was ONLY and effective cost IF I paid an annual fee IN FULL. THAT WAS NOT CLEAR and I feel duped. However, I am extremely pleased with what you offer AND the ease of using your site. It is well worth the 29.99/month vs what I thought was 9.99. You really need to make that clear for your customers, though. Don't start a customer relationship with the customer feeling duped or tricked.
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I signed up for a subscription but only needed it for one document. I canceled but was charged again a month later. I canceled again and contacted customer service. They said the first cancellation must not have completed but refunded me the money. That is great customer service. I will definitely use them again.
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Fast Refund! I was charged the $199 yearly subscription when I had forgotten to cancel due to personal reasons. The customer support agent quickly and easily handled cancellation and the refund. Thank you guys!!
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