The UI is outstanding and very effortless. Very impressed. My only issue was with advanced features. Would have liked to know ahead of time that they were additional fee. Everything looks included and don't like being told something cost money after the fact. Second, when telling me I had to upgrade to get additional feature, it should show the difference between what I am paying verses the new amount. I was on personal plan ($6) but to get the features I needed it was ($10). It said it was $10 for advanced plan but I didn't know if that meant $10 MORE than I was already paying. I had to open site in incognito mode, look at plans to figure it out... not fun. Lastly, I was trying to send 2 separate PDFs as one doc. It took me a while to figure out where Merge was. I didn't understand why all the options under Actions were greyed out. That was very frustrating and should be improved.

PDF filler is user friendly. I am able to access previous years 1040 forms for clients who have had issues with their past years taxes. All of the forms are easily accessible. I enjoy using the tools available such as highlight, signing documents ect.

After some heartbreak at having lost the doc I was working on, the team at pdffiller managed to retrieve it for me. All those tears later, I am ecstatic to have my hard work not be for nothing!

I started the free trial, and my document has trouble being edited, so I hope this can be sorted. The help was quick and efficient and Kara escalated it when she knew there was a problem, so top marks there. I just hope the techie team can sort the font.