Last updated on
Dec 30, 2025
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The learning curve is fairly easy and short. Still learning features as I go. I use the program every two weeks and generate four documents each time. I've been able to look up every document that I have needed and able to open and edit and print. There are occasions that he document will cut off part of the header or will not allign the text correctly. However, that's about 3% (or less) of the time.
The person who dialogued with me concerning my problem very patiently walked me through the steps of printing my tax form and everything was nicely resolved. Thank you very much, especially for your patience.
I'm happy with it for the most part. I think it's BS that you allow the eraser to be used on the 1st document and only when the customer goes to use it again, do you mention that it's an upgrade is bad business!!!!!! There's another issue but at the moment it escapes me.
Obviously, the sales portion of the Web site needs clarifying, but customer support could not have been more generous and quick in solving my misunderstanding. Wish all companies did as fine a job.
Good experience but unfortunately, I don't need this product at the moment so I will not be renewing my subscription. If I decide to work on taxes in the coming year, I will subscribe.
The online help was very kind and was…able to understand the mistake the I was making
The online help was very kind and was able to help me get my problem solved.
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