I encountered a payment issue where I… I encountered a payment issue where I received an error message and was unable to complete my transaction. The support team was incredibly responsive and helpful. They added 2 days of free access to my account, allowing me to continue using the service while the issue was being resolved. This gesture was very much appreciated and made a significant difference. Thank you for your excellent support!"

I really appreciate how streamlined and… I really appreciate how streamlined and easy it is to fill out tax docs! Makes it so much more hassle free. My only issue is that it's a 100% free service, as I wish this was something the IRS did a long time ago.

Over the top excellent customer service First and foremost i want to express the excellent customer service i received from Daniel yesterday evening to the wee hours of this morning. i couldn't figure out how to correct or update a form and my computer literacy was no where to be found. I ask Daniel to please have patience with me and he went above and beyond my expectations. Daniel not only spent hours on trying to help me figure out the issue he also walked me through how to send him a screenshot of the issue! Not once did i ever feel rushed or uncomfortable especially when i wasn't able to follow his instructions. He not only walked me through fixing the form; he also helped me fill in some fields i was unable to do. The most awesome experience was he stayed on the line with me the entire time!!! This is the kind of customer service that is such a rare commodity and i was blessed enough to be on the receiving end with Daniel. He is absolutely an asset to this company and greatly appreciated.Warmest Regards;Rhonda Wright

Free trial Edit: I appreciate the clarification and the time they took to reply to my initial review about the free trial. I will give it a go now and happy to leave it at 5 stars. Cheers!