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Ease of filling out a variety of documents.
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I do not like how I cannot change font size when using the wizard to fill out form. Sometimes I don't have enough room in the space to type what I need. I also don't like how you lose what you have filled in if you switch from the wizard half-way through.
Great Customer Service
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Misunderstanding between monthly & annual plans
I had to call twice because I did not understand the difference between the monthly and annual plan. Each time I called the person I talked to helped me with my misunderstanding. .
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