Last updated on
Nov 28, 2024
pdfFiller scores top ratings on review platforms
Much better than last year. But the pages slide badly -- need one page at a time to finish rather than slipping from page to page as I try to work on just one.
With recent changes, it has become difficult to navigate in the application. Also the app is slow and hence takes too much time for us to work on it. Its a great app, but due to some changes made (may be) the end user is not happy.
For the most part, it is a helpful tool. However, I will need to cancel my initial free subscription because one of the documents I would be using on a bi-weekly basis would be for payroll purposes. Unfortunately, when I scanned the document, I was not able to enter numbers in the fields. After several attempts, I checked the hardcopy document and it has a feature, which requires an applicant to fill in the document with a blue pen, something I was not aware of ahead of time. Evidently, the company had the documented protected to only read "handwritten", blue pen entries. I would be using the document as mentioned above for other candidates on a weekly basis and since this product, through no fault of its own, won't allow me to do that, it doesn't serve my business purposes.
Excellent support and customer service
I registered for an annual membership, but I didn't pay attention that the membership fee is calculated in US dollars. I live in Canada and it was expensive for me. I emailed support department to cancel my membership and they responded in less than an hour and sent me a full refund.
I appreciate the excellent customer service and proper support, polite and professional behavior of the staff.
pdfFiller has wonderful support. You can email them or use a chat feature. From the chat feature, I was able to do a remote session through zoom to get my issues resolved quickly. Through email they always respond within 20 minutes. Great customer service!
10/10 -- doesn't get better!
The product was flawless and exactly what I needed. They are the best! I had some issues that required customer service and they went above and beyond to assist me. Thanks, Sam! Highly reccomend.
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