Last updated on
Dec 27, 2025
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To Whom It May Concern,
I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond.
I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
Still on free trial period. Have used it twice and very easy to understand.
Filled in a large medical form of 6 pages and had no hassles
As I loaded it for my home use and probably will only use it occasionally I think the cost may be unjustifiable for me to continue with it which is a pity. But it is a good product
Though you have a great product, I no longer needed it.I had thought I had cancelled before the free trial was up, but, apparently, I had not. So, I asked for help to cancel and get a refund. It was done within a half an hour! Great Service!
Have had very limited issues with this application, and when I did have a problem the chat service was expedient and very helpful and resolving the issue
I was impressed! I had tried another route and it was horrible. After hours of working on my document in another program my stress level skyrocketed. Then I am not even sure how I got to this place but I am so happy I did! I will be back for sure. I highly recommend pdfFiller. Great job everyone!
I had a misunderstanding with PDFfiller . . . thought that I had cancelled my subscription immediately after discovering that it didn’t fit my needs, but something went wrong, & I was charged for a one year subscription at the end of a 30 day trial period (didn’t realize that I was in it). When I went to the Customer Assistance website & explained the problem, PDFfiller immediately refunded the amount charged. Honorable people!
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