After a slow start and feeling misled by the "fill in your form for free" and then having to pay, I did get a full refund. The tech support was excellent - they were the only ones, that I could find, that could get me the rather complex fill in form from NY State Tax authorities (RP-5217). I still feel I should not have to pay a third party to file a required tax form - but that is an issue I'll have to take up with NYS, wish me good luck with that one.

I like it, but I do want to use the same form and just change a name and date of birth for a sibling. Can I do that or do I have to fill out the same form all over again?

For the most part, it is a helpful tool. However, I will need to cancel my initial free subscription because one of the documents I would be using on a bi-weekly basis would be for payroll purposes. Unfortunately, when I scanned the document, I was not able to enter numbers in the fields. After several attempts, I checked the hardcopy document and it has a feature, which requires an applicant to fill in the document with a blue pen, something I was not aware of ahead of time. Evidently, the company had the documented protected to only read "handwritten", blue pen entries. I would be using the document as mentioned above for other candidates on a weekly basis and since this product, through no fault of its own, won't allow me to do that, it doesn't serve my business purposes.

So far so good. I am researching it for our small psychological services business. Right now parents have to fax or re-scan documents. We are really excited about the possibility of using fillable templates. Concerns: security, number of users, organzing workflow

Due to mental illness I have severe limitations with sequencing, prioritizing, staying on track, paying attention to detail, and decreased information processing speed, just to name a few. I usually need more time to process instructions So when I first started playing/exploring this application I was really intimidated. I thought I was going to have to cancel the the trial, give up and cancel but to my surprise I'm starting to get the hang of things and I think I really like it. The capabilities of this application seam endless. I'm actually quite amazed I've never seen anything like it. Hopefully after watching a few webinars/training sessions I'll be able to learn even more. I'm excited and even more motivated because results I have exceeded my expectations.