When I first signed up, I only wanted a personal account. They system did not provide me with an option to choose, that I could see, between accounts. It automatically signed me up for professional and now I have to jump through a few hoops to cancel the pro and sign up for personal.

After a slow start and feeling misled by the "fill in your form for free" and then having to pay, I did get a full refund. The tech support was excellent - they were the only ones, that I could find, that could get me the rather complex fill in form from NY State Tax authorities (RP-5217). I still feel I should not have to pay a third party to file a required tax form - but that is an issue I'll have to take up with NYS, wish me good luck with that one.

I needed to print but had to wait to get ink for printer. Two days later I couldn't find the document to print and one of the Reps from your company helped me find the documents and I was able to print them. Thank you.

Price point too high for how infrequent I would use this program but I did like its versatile options and over all user friendly templates, just had too play around a little bit to get it figured out!

First time I have had to do the 1023ez on line, so was not confident. I did need help and ya'll certainly gave me the help I needed. I really appreciate your help and the quick responses.