Extremely Useful, Slightly Non-Intuitive Love the program/service/software and all its online functions, including the US Legal Forms integration for documents like wills and trusts. But it is a little clunky/non-intuitive in terms of user experience and interaction–be prepared to spend time clicking around to find not only your own documents, but also the service's libraries. Looking forward to integrating with third-party/external cloud storage.

This site is invaluable The site is invaluable. While it will take few minutes to understand the steps necessary to fulfill your objective, especially for the novice. Once you recognize the protocol the site comes to be MOSTUseful!

cancelled as a gesture of goodwill I downloaded the software and although it has a lot of good features, I didn't really need it. I thought I had cancelled right then, but I haven't found any more mail from me. Now the annual amount has been debited and I have contacted their support. After I explained that I didn't actually use the software, the subscription contract was subsequently and I was refunded the amount.

Customer Service Is Great I used this service while at work and as a functional feature it is great, does what one needs it to do. However, as sometimes happens, I needed to charge this to my personal banking account at the time. When I left the company, I contacted their customer services team via their web based chat service and a kind lady named Monica answered my query. She was very helpful, diligent in helping me locate my details, and took her time to reassure me that the service subscription had ended and evening was a-ok. I know if I ever need to use this service I will come back, and part of the reason is because the customer care was absolutely spot on. Would recommend.