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Great support from the team, especially Kara Over two days I talked to several agents. Kara was able, with great patience and time commitment, to solve my problem. Anything I have paid for the program and year subscription was was worth the service I got. I hope she is recognized as the best! Thanks to the program but most of all to her. Great job!
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it took me a little to figure out some… it took me a little to figure out some things as I am not as tech savy as the younger generations but was able to navigate and get the forms filled out.
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I had issues with making changes and… I had issues with making changes and saving my documents. I reached out to Support and the help I received was excellent. The Support listened to my issue and tried to understand the problem. She persisted with suggestions until a solution was found and the programme worked. i appreciate how hard she tried to fix my issue.
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im amazed to learn about this! I want to acknowledge the amazing Customer service you have here. How he handled well my concerns. And thank you because I accidentally activated 2 account under my two emails.. CUstomer service gave me so much consideration by cancelling one of the two accounts and process the refund of my cancelled account. Thank you Sir for your assistance and patience. You are a competent Customer service manager. Keep it up.
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I needed to print a Medicare form. Had some issues with printing--only the part I'd typed printed. I opened the chat window. Sam responded, answered my questions quickly, sent me a screenshot of the adjustment I needed to make to the print instructions. From there, everything turned out very well. Thank you Sam!
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