Initially somewhat confusing, but overall excellent. Offers excellent resources and makes it easier to do most business functions. I do love the import and fill ability.

To Whom It May Concern, I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond. I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.

pdfFiller is user-friendly and the site is easy to navigate. I love the fact that a function stays the same until you change it, eg. a font size and format. However, I would like the option to use all the Fonts that I have installed on my own computer. When a page is duplicated, I'd love it if the 'changes' made to the original using pdfFiller, could also be duplicated rather than simply a duplication of the original document. I also can't seem to find a way to cut and paste text to apply it in a different area of the document, which means that the process of replicating a change is more time-consuming, but this could be my current unfamiliarity with the software. I was impressed that within a couple of hours of use, I was offered the option to attend a webinar to improve my understanding.