I am a brand new user and have no idea how to use the program or other documents. I downloaded it to accommodate a Security Clearance form and haven't ventured too fa

I was able to locate and complete 10 years worth of 1099-R's online quite easily. They looked very nice and the process was much better than trying to hand type them on a typewriter! Saving the forms in multiple formats will also come in handy in the future.

Customer support was top notch. They resolved my print issues with my form. The reason I did not give it 5 stars and would not recommend is that I Googled for a form to fill out for a US Passport. I didn't expect to find one i could fill in on line. What was not apparent was that ONLY AFTER SPENDING 30 MINUTES FILLING OUT THE FORM did I find out I had to pay $20 to print, save, fax, email or share the form. Customer service was great, but did not want to sign up for a monthly pdf service or pay $20 for 1 form.

I find this really easy to use. We are travelling full-time so haven't got a printer. This saves us searching for a Library or private printer to use.