I did not like the way my card was charged the $120 initial annual fee. I only wanted to pay by month. That was misleading and I did not appreciate it. If your going to offer the monthly plan, offer it, make the wording more clear. don't try and trick people into the yearly plan and make them go through customer service to get the refund. The reason I give four stars is because (1) the customer service rep was so helpful in getting me my refund back and (2) you have an awesome product. It is really working well for me.

easy to use and reasonably priced. The only difficulty I had was finding how to get back to the template once I'd done one 1099. There is probably a way to keep my company info for each subsequent form but I didn't find it. I only had a few 1099's so this worked great and will want to use it next year.

I purchased the product. It was because I needed to complete a form for an important Employment opportunity. After I spent 4 hours on the form. I was ready to print then was asked to make payment. after I subscribed; I then tried to print the form. Long story short; I could not print the document and then when I accessed it later to try and correct the issue, the information I had put in was all over the place. (in the wrong places). I have then canceled my subscription and have just wasted my $72 US Dollars. I know I will not be refunded, even if I was only Subscribed to the product for less then 6 hours or so. I would never recommend this product to anyone ever. I immediately got a response and refund... which tells me that this company is serious about its reputation and customers service. Thank you so much for the upright service. Because of that I will recommend this to anyone and everyone