The complaint has a First Count, Second Count, Third Count and Fourth Count. The form did not allow editing of the formatting to insert space for identifying the "Count" being addressed. Otherwise, the form was fine.

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I wanted to get the discount and pay for the whole year, not sure, it wasn't clear weather I actually paid that way or am paying for a month at a time? Need to make that easier to understand and make sure you are paying the way you want for the discount. You can do a follow up survey only if you are on the line when you call -

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