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it is good but finding documents is difficult, and the UI is a little bit hard to use at first. Double clicking on a document should open it, but it doesn't.
Peter H
Really easy to use once you get the hang of it. I am using it frequently, especially on State government forms that I previously would have done by hand before. Thank you.
Ann M
No, I think its a good program. Just a few things I need to learn how to use. Although, it's a bit costly, I would like to keep using, but it may be expensive for my business.
vchilkcutt
Customer Service Is Great I used this service while at work and as a functional feature it is great, does what one needs it to do. However, as sometimes happens, I needed to charge this to my personal banking account at the time. When I left the company, I contacted their customer services team via their web based chat service and a kind lady named Monica answered my query. She was very helpful, diligent in helping me locate my details, and took her time to reassure me that the service subscription had ended and evening was a-ok. I know if I ever need to use this service I will come back, and part of the reason is because the customer care was absolutely spot on. Would recommend.
Mrs F Williams
It's diffcult to make some changes or fix mistakes. I have notice that it is had to find a blank form. So if you need to file say 2 941 forms. I couldn't just choose another 941 form from menu. I had to use one of my saved forms or let the site and choose to file 941 and log back in
Nancy Keeling dela C
The card reading company kept declining… The card reading company kept declining every card I had even though they were all in good standing. Customer Service (online chat) tried several remedies. Still did not work. I needed to print the document I completed. Customer Service gave me a one time free print so I was not in a bind and will try again tomorrow from different computer to actually purchase the service!!Thank you!!
budmiley
If you have forms to fill out electronically, this is the website to use. It is simple even for those not great with tech! Customer service is also very honest and helpful as far as billing, etc.
Debbie M
Good editing capabilities (particularly… Good editing capabilities (particularly with additional features like signing).Customer support were very prompt with their response and actions.
Jake Griffin
Superb customer service and an amazing program! I used the program several times. I love all the features and it’s super easy to use. Highly recommended.
Anthony N
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