Last updated on
Dec 26, 2025
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No r al complaints. Did find out that the forms in your database that I was interested had been superceeded by new forms back in Jan of 2016 a year ago. This meant I had to downloaded ad new forms t fill out. You could strive to be more up to date.
To Whom It May Concern,
I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond.
I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
I love the product and would not hesitate to suscribe if I had an ongoing need for. Excellent customer support. Extremely understanding, empathetic, and accomodating in every reguard!
I hate having to type in a verification code when I leave for a bit. I know it is fro security reasons, but I would really appreciate it if you did not make it type the code.
Fantastic at converting pdf to word and also editing a pdf file. Getting yourself around the menu's is a little clunky and takes a while to get used too.
Seems easy, but there are still thing that I am not sure how to do. Would like to take more advantage of the website, I am sure there is a lot more I can do with it.
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