Anne in customer support was outstanding, she was patient, calm, informative and extremely helpful. I had lost work that I had spent hours on and couldnt find what I had done wrong, Anne patiently worked through it with me and I found the document, without her I would have cried, literally, as I had worked the whole of the night on the document and it looked like i had lost it all. Anne should be commended for her high level customer service. She is a definate asset to your organisation.

I had an initial difficult time getting use to the program. I have now fine tuned the functions and have accessed the benefits. The support online was informative and patient with my frustrations. I will recommend this program to my clients and co-workers. The cost is reasonable.

It's easy and I use it for billing for my private practice. There was a recent change in the function of the program that you have that has caused me extra time. I used to be able to look up my form by name using the little magnifying glass and then when I found it, click on the form, and then click on the copy icon. The copy icon isn't present anymore when I look up the form by name, so I instead have to scroll back through all of my forms and it takes a lot longer. If I could still look up by name and then copy the form once I found it that way it would be great. I used to be able to do that until the recent formatting changes.

I'm still on the learning curve. Would like to have a way to erase large sections of a page, not just strips of it. If there is such a way, I haven't yet discovered that.