Last updated on
Dec 27, 2025
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Initially, I wasn't too sure on how to use the various features and tools available. I took my time to read each area carefully, used the "help" icon. Very pleased with the results of todays work.
People want to type into box which needs signed into is one problem another is email comes from PDF filler and a lot of people don't know I'm one sending stuff to be signed
Misunderstanding between monthly & annual plans
I had to call twice because I did not understand the difference between the monthly and annual plan. Each time I called the person I talked to helped me with my misunderstanding. .
I used the free trial to compile rent due ledgers for the ************** requirement. I did not cancel on time and was charged $180 dollars. I reached out to support and ****** returned my email within minutes. I provided my information to customer service specialist ****** and he fixed the problem. There wasn't any back and forth emails. It was straight to the point. Thank you ****** for being quick and professional.
I love the documents I just wish there more Tax documents to utilize. Also the first document I sent I can not find...it would have been during the trial stage ..how can I find it.
Fast and effective response
When I contacted them through their Chat feature my problem was resolved there and then. Instant response, and then follow up emails to make sure everything was ok. This is how customer service should work but so often doesn't.
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