Very professional and good customer support I forgot to cancel the auto renewed subscription after my free trial and they got back to me within a day and were also very responsive. I got refunded immediately even though it was my fault for not cancelling.

Actual Customer Support I sent a question in via their form, and honestly expected a "word search" systemic response. Not only did I get a issue-specific response, the corrective actions were clear and documented with screen shots, making it easy for me to correct my mistake and move forward.

Add a one-time use subscription Add a one-time use subscription. I feel this will be beneficial to a lot of your potential customers that do not run a business and may be using this software for personal use. I feel like a one-time 48hr subscription that can be purchased at a low cost would be profitable, especially if it can be repurchased at a later date if the user needs to use the program again. It does not make sense to offer a free 30 trial to users who are not going to use the program for more than 48 hours. I used this for free and you could have made money off of my usage by providing a one-time use subscription. Now, I have to make a new account with a different email if I would like to use your program again because I cannot afford to pay $100.00 for a subscription that I may only use once a year. So, just a suggestion.