I mistakenly did not cancel the trial… I mistakenly did not cancel the trial period and was billed for a year's subscription. When I wrote to the support team, they immediately cancelled the subscription with a full refund. Even though the mistake had been mine, there was no lengthy questioning about how it happened or extra surcharges or the like. I very much appreciated their professionalism in meeting my needs.

Cannot thanks Kara enough Cannot thanks Kara enough. She went above and beyond to help me with my technical issues and spent a lot of time making sure I was happy and had what I needed.

The level of communication the team has… The level of communication the team has is second to none. Best customer experience. I recently tried the free trial, I forgot to cancel after the free trial because I needed their service @ that time only. When then cancel my subscription I didn't get a refund, but the team explained to me why that happed if do want a refund what should I do.I then followed the steps and within the time they said , I got my refund. Keep up the great work team.

Excellent Service I did the 30 day trial period and was very satisfied with the process.I used the product for about 10 different documents within a 2 day period. I forgot about the trial period and was charged for an annual subscription and was emailed the confirmation. I went online and requested to cancel the subscription due to not needing the product and received the cancellation with 5 minutes, very satisfied.