First time user needed. I needed to use live chat to find the forms I needed for the IRS.The videos were helpful along with the live chat.I can see other instances when this service will be helpful.Great experience.

Too many going back and forth tasks to complete a form. You need to make this more friendly for the user not experienced. Make it like MS Word with what is available from the subscription, as for example: when I needed to use the eraser, it brought me to a screen to purchase to get, even though I have a monthly subscription. Not fair.

2 things I would like to see changed. The original custom color selector was better than the these presets that are available now. The other is the sizes of the font jump by twos, an input to put in a custom font size would be great

By far, one of the best programs out there. You guys did a great job on this. I will certainly renew every year. Well worth every penny. There hasn't been one document where i was left unhappy with the outcome. Thank you again! JG Houston, TX

I really enjoy this site and all it had to offer I've been able to get everything I needed done and more. I would reccomend this site to anyone looking for the types of things this site has to offer.