originally i was dissatisfied with paying $20 to learn how to use the system and still did not get any benefit. Then customer service reached out to me to provide assistance and work on a solution. I am still learning how to effectively use it but am happy for their willingness to help.

The program interface is OK but it could be a little more iterative. A form I was completing for the TSP TP77 and the TP76 did not place the letters and numbers (characters) in the exact center of each box making the document a little harder to read. I know this for sure because I have completed the same document using TSP website filler with the document are available. This would be easy for the company to fix this but they check their forms before making them available. But the overall online forms filler program works well and saves completed forms easily and has a generous library.

Our previous subscription was deactivated because no one seem to know the login or password for the account. It was assumed a temp employee had subscribed who is no longer employed. Difficulty accessing and filling online forms prompted us to re-subscribe. This morning's experience has been great and we plan to continue using this application.