I had a very good experience with customer service when I wanted to cancel. I did not realize that there was a form available for no charge. This was a one time thing since in my line of work I really don't utilize this type of service. For those that do, it is a valuable tool

it is good but finding documents is difficult, and the UI is a little bit hard to use at first. Double clicking on a document should open it, but it doesn't.

Has a lot of features which will be most beneficial as soon as we learn to use them. Is an easy program to enter information into for forms and hopefully the longer we use it the more efficient we will become. Such as the feature of creating a template from a form instead of what we did which was to do it over and over again, and not recognizing the way to save it online.

The check mark feature is cool but did not work as smoothly as I'd like. It sometimes just snaps out of the center of where I want to check mark.