Last updated on
Sep 26, 2025
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pdfFiller scores top ratings on review platforms
The service is great and has come in handy in ways I had not expected. However, you lose 2 stars for my initial experience of first being asked to to pay, by a pop-up, to see a form that was submitted and then after paying being told by another pop-up that I need to upgrade to a more expensive plan. The first pop-up should have presented the correct plan. Felt a little like a bait and switch. But I gave you back one star due to the fact that support was able to fix the problem, quickly.
Outstanding Online Support
I have used Pdffiller for the past 4 years to file tax returns for an investment group with over 40 members. I made an error when creating my template and when I went to print the 40 documents an erroneous number was appearing, the result of my error in creating the document. Fortunately Pdffiller has an online support staff. So many online companies require you to submit a ticket and then promise a 24 to 48 hour response time. Pdffiller offers that option but they have an outstanding online chat support. I had the benefit of working with Ryan and got access to him immediately upon opening up the online chat support. This was in the evening but Ryan thoroughly researched and tested my issue. Sadly the only option that appeared to be the answer was to create a new set of 40 documents which Ryan was willing to teach me how to create the docs in way that would avoid this error. When I expressed my issue with not having another 6 hours to re-create my work, Ryan persisted in finding a work around that was very creative and saved me from over six hours of new work!!! Needless to say I was ecstatic!!! Thank you Pdffiller for not only a great product but an online support staff that truly cares about helping customers get the results they require!!
Very easy to use
Very easy to download a document, fill in the required fields and electronically sign. When I had a small issue customer service solved it quickly.
Payment issue dealt with swiftly
After both my cards being declined to register my subscription, I went onto the online support chat. Kara was super helpful and quick to deal with my issue - very professional and friendly. Kara was very generous in giving me three free days and advised within that time to try my payment again after 24 hours. Thank you Kara for taking the stress away and resolving my issue fast. Morven
I just keep working towards being able…
I just keep working towards being able to afford this amazing tool. I am wondering if their is a discount when an Australian Charity or Not for Profit is utilising this Application.
IT IS VERY CONVENIENT WHEN WE NEED PRIOR YEAR TAX FORMS AT OUR FINGER TIPS. AS FOR ADMINISTRATIVE TEMPLATES, IT IS VERY RESOURCEFUL AND ABLE TO COMMUNICATE THROUGH EMAIL, FAX, ETC. THANK YOU.
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