It has been very helpful. The user interface is not difficult to navigate. I am cancelling only because I do not have the volume of documents to warrant the cost. But when this changes I will certainly return.

At first, I didn't understand what I needed to do first. I filled out the form I pulled up and then submitted it, but was sent to a page to choose which plan I wanted. When I realized I needed to choose a plan, I chose one, but then I had to fill out the form all over again! Then I submitted it, but the form again, but it wouldn't appear on my list of filled forms. My list only lhad a previous form from 7/15/2015. I chatted with a representative and she helped me get my second version on my list. This rep was extremely patient and nice, and did all she could to help me. I'm very happy I spoke with her.

I absolutely LOVE this program. However, I hate the pop-ups with the NEXT button. This isn't a feature that I need, and is very annoying. Please add an option to turn off this feature.

So far my overall experience has been pretty great. The only thing I would recommend would be having more of a collection of pdf's to compare on certain subjects. Other than that, I am one happy customer!