It was a little challenging at first and the online help was a little overbearin...

It was a little challenging at first and the online help was a little overbearing to start. You should always assume that people know how to operate every aspect of there computer. I had a glitch and he was a little belittling to me which being 50 and having diabetes its hard for me to see sometimes and once i stated that his demeanor changed and he helped me finally.