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Few years with pdffiller I am their client for almost 3 years. I did my best to get how it works and was making bad reviews in appstore because complicated ui on the start. I was checking out competiting editors, but I could say that other apps were even more complicated. Many things changed from that time and editor became much more user friendly, got new options for saving money and time. I am less about challenging their customer service but sometimes updates are a bit confusing.

PDFfiller is a GREAT program with INCREDIBLE customer service! PDFfiller is a GREAT program! It is very easy to use. It helped me tremendously when I had a project and needed to fill out literally hundreds of documents online. The program worked very well, was incredibly responsive, & even kept all of my documents for easy access as well. Most importantly, however, is that they have absolutely INCREDIBLE customer service! I used the chat feature and it was totally painless and even enjoyable. I was treated very well by the chat rep (Paul)! I am a single mother who is trying to start a small business with VERY limited funds. I meant to cancel my plan before my 30-day trial was over. Like so many other times in my hectic life, I guess I forgot! I was quite anxious about it as many companies charge high cancelation fees if you fail to cancel during the trial. There was no need to worry though. I simply logged into my account and then I saw the chat feature. I chose to use it even though I was hesitant to do so (many companies do not provide very good customer service through chat). The response time was extremely fast. I asked to cancel my membership and he replied right away that he would do that for me. Here is the best part, he then proceeded to ASK me if I would like a refund as well!! Now that is WONDERFUL CUSTOMER SERVICE!! Thanks so much, PDFfiller & Paul! I will definitely use them in the future and recommend them to my family and friends. You just do not see that level of customer care combined with great products anymore. I was quite impressed!

Excellent Assistance Great listener and completed all tasks I requested. Was very patient with me despite my not knowing all my account details. Thank you for assisting me!

EFFICIENT AND PROFESSIONNAL AMAZING SERVICE, i use their services for my wine list at work, works perfectly, and also customer service is great! i made a mistake on my subscription, Paul helped me from their alive chat straight away and refunded me within hours. highly recommended!