First time user needed. I needed to use live chat to find the forms I needed for the IRS.The videos were helpful along with the live chat.I can see other instances when this service will be helpful.Great experience.

I am very impressed at the features, especially being able to combine pdf files and edit files. I find navigating to and from the 'My Forms' area a bit clunky. The 'save as' feature takes forever to achieve, too many steps for a file that is already created. For my business, it would be a huge benefit to be able to print out a confirmation page when my faxes have been sent and received. I like to keep such confirmations with the files as proof. All in all, I love the program and am thankful for such a convenient and manageable product.

Just started using it today and found that it's a capable software. Tends to be slow sometime but that's maybe because of the internet connection. Overall it's good.

It's a great program, but it can be a bit glitch-y when trying to fill in information. A minor problem, but it does get in the way of having an optimal user experience

Still on free trial period. Have used it twice and very easy to understand. Filled in a large medical form of 6 pages and had no hassles As I loaded it for my home use and probably will only use it occasionally I think the cost may be unjustifiable for me to continue with it which is a pity. But it is a good product